Your privacy is important to us. This policy explains how we collect, use, and protect your personal data in accordance with GDPR.
FJALLVENTURE, registered in Estonia, is the data controller responsible for your personal data. We are committed to protecting your privacy and ensuring your data is processed in accordance with the General Data Protection Regulation (GDPR) and applicable Estonian data protection laws.
For any questions regarding your personal data or this privacy policy, please contact us at info@fjallventure.com.
Personal Information: Name, email address, phone number, postal address, date of birth, and nationality.
Booking Information: Tour preferences, travel dates, payment information, motorcycle license details, and emergency contact information.
Health Information: Medical conditions, allergies, or other health-related information necessary to ensure your safety during tours (with your explicit consent).
Technical Data: IP address, browser type, device information, and cookies when you visit our website.
Communication Data: Records of correspondence and communications with our team.
We process your personal data for the following purposes:
To fulfill tour bookings: Processing reservations, payments, and providing tour services.
To communicate with you: Sending booking confirmations, tour updates, safety information, and responding to inquiries.
To ensure safety: Assessing participant suitability, managing medical information, and coordinating emergency responses if necessary.
To improve our services: Analyzing customer feedback and website usage to enhance our offerings.
To comply with legal obligations: Meeting tax, accounting, and regulatory requirements.
Marketing (with consent): Sending promotional materials, newsletters, and special offers only if you have opted in.
We process your personal data based on the following legal grounds under GDPR:
Contractual necessity: To fulfill our contractual obligations when you book a tour.
Legitimate interests: To operate our business, improve services, and prevent fraud.
Legal compliance: To meet legal and regulatory requirements.
Consent: For marketing communications and processing sensitive health data (you may withdraw consent at any time).
We may share your personal data with trusted third parties only when necessary:
Service providers: Accommodation providers, equipment suppliers, transport companies, and payment processors.
Tour partners: Local guides and partner organizations involved in delivering tour services.
Legal authorities: If required by law or to protect our legal rights.
We do not sell, rent, or trade your personal data to third parties for marketing purposes.
Some of our tour destinations and service providers may be located outside the European Economic Area (EEA). When we transfer your data internationally, we ensure appropriate safeguards are in place, such as:
• Standard Contractual Clauses approved by the European Commission
• Transfers to countries recognized by the EU as providing adequate data protection
• Other legally approved transfer mechanisms under GDPR
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law:
Booking data: Retained for 7 years for accounting and legal compliance purposes.
Marketing data: Retained until you withdraw consent or unsubscribe.
Website analytics: Anonymized after 26 months.
After the retention period, we securely delete or anonymize your personal data.
As a data subject under GDPR, you have the following rights:
Right to access: Request a copy of the personal data we hold about you.
Right to rectification: Request correction of inaccurate or incomplete data.
Right to erasure: Request deletion of your personal data (subject to legal obligations).
Right to restriction: Request limitation of processing in certain circumstances.
Right to data portability: Receive your data in a structured, machine-readable format.
Right to object: Object to processing based on legitimate interests or for marketing purposes.
Right to withdraw consent: Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us at info@fjallventure.com. We will respond to your request within one month.
Our website uses cookies and similar tracking technologies to improve user experience and analyze website traffic. Cookies are small text files stored on your device.
Essential cookies: Required for website functionality (e.g., shopping cart, login).
Analytics cookies: Help us understand how visitors use our website (e.g., Google Analytics).
Marketing cookies: Used to deliver relevant advertisements (only with your consent).
You can manage cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration. These include:
• Encryption of data in transit and at rest
• Secure payment processing through trusted providers
• Regular security assessments and updates
• Access controls limiting data access to authorized personnel only
While we take every precaution, no internet transmission is completely secure. We cannot guarantee absolute security of your data.
Our services are not directed at children under 18 years of age. We do not knowingly collect personal data from individuals under 18. If you believe we have inadvertently collected data from a minor, please contact us immediately.
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a revised "Last updated" date.
For significant changes, we will notify you via email or through a prominent notice on our website.
If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon) or your local data protection authority.
Estonian Data Protection Inspectorate: www.aki.ee
If you have any questions about this privacy policy or how we handle your personal data, please contact us:
Email: info@fjallventure.com
Phone: +34 650 82 51 92
Address: FJALLVENTURE, Estonia
Last updated: March 2026